Refund policy
In Store Return Policy
Return Policy
We happily accept returns or exchanges on full price, unworn, unwashed, altered merchandise with tags within 7 days of purchase Date. Items returned after 7 days can be returned or exchanged for store credit within 14 days of purchase. All Swimwear, Lingerie and SALE items are not eligible for a return or exchange.
Online Return Policy
Return Policy
We will happily accept returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags within 14 days of purchase. All Swimwear, Lingerie, and SALE merchandise is FINAL SALE and not eligible for return or exchange. Each item comes with a removable security tag. If removable tag is removed the item, it will be void of return eligibility.
Online Return Instructions
To start a return, simply email hello@shopclairvaux.com with your order number and request a return. Your order number is located on both the order confirmation e-mail and the shipping invoice inside your package.
We will email you a return label and start the return process. Simply seal your box, affix the label to the box, and drop it off at any UPS location.
*If you would like to track your return, please keep a copy of the tracking number from the provided label.
Once your return has been received, inspected and approved, a refund will be issued to your original form of payment less the return shipping charge. Please keep in mind that it may be an additional 3-5 business days after we issue a refund for your bank to credit your account (depending on their refund policy and processing time). If you notice that we have issued a refund but you do not see the credit in your account, please reach out to your bank directly.
Exchanges
All exchanges are treated as new orders. If you’d like to exchange sizes, simply place a new order and then contact us about the return of your original order using the guidelines above. Once the original order is received by our warehouse, we will refund your original form of payment used on the first order.
